Warranty Policy

 

3-Month Warranty Coverage


We offer a 3-month warranty on all products purchased from us, starting from the date of delivery. This warranty covers manufacturing defects that affect the functionality or safety of the product. During this period, if your product experiences any issues that are covered under this warranty, you are entitled to request a refund, partial reshipment, or full reshipment, depending on the circumstances.

 

 





Eligibility for Warranty Claims:

To be eligible for a warranty claim, the product must meet the following criteria:
  • The product must be used under normal conditions and maintained according to the manufacturer’s guidelines.
  • The warranty applies only to the original purchaser of the product.
  • The product must be returned with a clear description of the defect or issue, and must include photographs or video footage that clearly show the defect.

 

 


What is Not Covered:

This warranty does not cover the following:
  • Damage due to negligence or misuse: Including, but not limited to, drops, impacts, or improper usage that alters the product.
  • Normal wear and tear: Including but not limited to scratches, abrasions, and fading due to regular use.
  • Damage from accidents, natural disasters, or acts of God: Such as water damage, fire, or severe weather conditions.
  • Unauthorized modifications: If any part of the product is modified, altered, or repaired without explicit written approval from us, the warranty will be void.
  • Cosmetic damage: This includes burns, cuts, tears, abrasions, watermarks, indentation, pet damage, or damage caused by cleaning or improper care.
  • Products purchased outside of the authorized platform: The warranty is only valid for products purchased through the official sales channel (e.g., the Giga Cloud Marketplace). Products purchased from third-party resellers or unauthorized sources are not covered.
  • Products with individual warranty policies: Some products come with their own warranty policies. These items are not covered by this general warranty.

 

 


How to File a Warranty Claim:

  1. Contact Us: To initiate a warranty claim, please contact us directly via email or through our customer service portal. Provide detailed information about the issue and include clear, high-quality images or videos showing the defect or damage.
  2. Claim Evaluation: Our team will review the provided materials to evaluate whether the issue is covered by the warranty. We may request additional information or clarification during this process.
  3. Return or Reshipment: If your claim is approved, we will either provide instructions for returning the defective item or initiate a reshipment of the replacement product.
  4. Shipping Costs: The buyer is responsible for any return shipping costs associated with the warranty claim. We recommend using a trackable shipping service to ensure that your returned product reaches us.
  5. Resolution: Once the returned product is inspected, we will notify you of the final decision and process any necessary refunds or shipments. Refunds will be issued to the original payment method, while replacements will be sent promptly.

 

 

Additional Warranty Information:

  • The warranty is limited to the original purchaser and is non-transferable.
  • Damaged during shipping: If your product is damaged during shipping, please report the issue within 7 days of delivery, and we will assist with a replacement or refund. If you do not report the damage in time, the warranty may not cover it.
  • Exclusions: This warranty does not cover products that have been improperly assembled or used for purposes other than their intended use (e.g., off-road use for products designed for city use).
  • Warranty Voiding: Modifications or unauthorized repairs will void the warranty. Please ensure all modifications are pre-approved by us in writing to avoid this.

 

 



How to Ensure Your Warranty Stays Valid:

  • Follow all product care and maintenance guidelines.
  • Ensure the product is used according to the intended purpose.
  • Report any issues within the warranty period (3 months) with clear evidence.

We strive to offer excellent customer service and will work diligently to resolve any issues covered by this warranty. If you need assistance or have further questions about our warranty policy, feel free to contact our customer support team.

 

 




Shipping

Inspect your ZUKKA shipment immediately upon delivery for any signs of damage. It’s essential to check your bike thoroughly before the delivery driver leaves. Do not sign for the shipment unless you are certain no damage has occurred. This step will help streamline any damage claims and assist in a quicker resolution. If you notice any damage, please take photos or videos of the affected areas.
Important: All damage claims must be reported to our customer service team within 7 days of delivery. Please contact us at service@zukkabike.com with clear images or video evidence of the damage. We will provide further instructions for returns or replacement.



Return Shipping Costs & Disassembly

  • Any shipping or disassembly costs related to warranty claims or product returns will be the responsibility of the customer.
  • This warranty is only valid for the original purchaser and is non-transferable.
  • The warranty period cannot be extended by purchasing an additional warranty.
  • To submit a warranty or damage claim, please visit this link and fill out the technical support form with the necessary details.
To submit a warranty or damage claim, please visit this warranty policy and fill out the technical support form with the necessary details.